Cancellation & Refunds

01Scope

This website does not accept online payment, confirm a paid order or create a paid subscription. Payment and refund arrangements for a project are stated in the accepted proposal or agreement and this policy, subject to applicable mandatory law.

02Cancellation before work begins

A client may cancel before work begins by notifying Digi Craft Studio in writing, including by email. Work begins when any agreed project activity starts, including research, planning, design, setup, procurement, development, configuration or other project-specific work.

Any advance will be refunded except for non-recoverable third-party costs or commitments clearly disclosed to and approved by the client before they were incurred. There is no blanket cancellation penalty or automatic forfeiture before work begins. A project-specific condition must be clearly stated in the accepted agreement and permitted by law.

03Cancellation after work begins

Unless otherwise agreed in writing, cancellation takes effect when Digi Craft Studio receives the written notice. The client remains responsible for work reasonably completed by that date and approved non-recoverable third-party costs or commitments.

Digi Craft Studio will provide an itemized calculation of completed work, approved costs, payments received and any balance or refundable amount. Any advance exceeding the properly payable amount will be refunded. Unperformed work is not charged unless a reasonable project-specific condition was clearly agreed and is lawful.

04Service issues and remedies

If a delivered service materially fails against the accepted scope, is materially incomplete or is not delivered, the client should give written notice with reasonable details. A minor preference difference is not by itself a material failure.

Where appropriate, Digi Craft Studio will have a reasonable opportunity to correct, complete, re-perform or deliver the affected service before a reduction or refund is considered, unless law requires otherwise. If an eligible issue cannot be remedied within a reasonable period, an appropriate reduction or refund may apply to the affected portion. A full refund may be appropriate when the affected service was not delivered or provides no material benefit.

05Refund requests and timing

Send refund requests to support@digicraftstudio.in with the relevant project or invoice reference, amount and reason. Digi Craft Studio aims to acknowledge the request within 2 business days and provide a decision or meaningful progress update within 7 business days. Complex matters may require additional time, in which case an update will be provided.

After approval and receipt of any reasonably required payment details, Digi Craft Studio aims to initiate the refund within 7 business days. Banks, card networks, providers or the original payment method may take additional time to credit funds. Faster or different legal timelines take precedence.

Where reasonably possible, the original payment method will be used. If that is not technically possible, legally appropriate or reasonably safe, an alternative may be agreed. Digi Craft Studio will never request a password, PIN, one-time password, CVV or full payment-card credentials to process a refund.

06Subscriptions and third-party purchases

Digi Craft Studio does not currently offer recurring billing or paid subscriptions through this website. Before a future subscription is offered, the client must receive clear price, tax, frequency, duration, renewal, inclusion, cancellation, access-expiry and unused-period or refund information. Recurring charges require affirmative agreement.

A third-party item or service arranged for a client must be identified with its approved cost, account ownership or control, renewal and cancellation terms, and relevant provider terms. Digi Craft Studio must not enroll, renew or charge for a third-party commitment without prior written approval, unless a clearly disclosed recurring arrangement was separately agreed.